Store Policies

Return eligibility

We stand behind the products and the service we provide.

• Returns must be started within 30 calendar days of receiving your item
• Items must be unused and in like-new condition
• Original packaging, tags, accessories, and documentation are required
• A receipt or valid proof of purchase is needed
• Returns without a receipt may be denied or issued as in-store credit
• Mailed returns take 7–14 business days to process
• Discounted purchases are refunded at the amount paid, not the original retail price

Non-returnable items

• Firearms and ammunition
• Damaged, modified, or non-original-condition items
• Sale or clearance items
• Gift cards
• Custom or personalized items (unless damaged or defective)

How to start a return

• Visit the store or contact customer service
• Provide your receipt or order confirmation
• Repack the item securely in its original packaging
• Ship to: Hilltop Sports, Attn: Returns Department, 13700 14 Mile Rd NE, Greenville, MI 48838

Use trackable, insured shipping — Hilltop Sports isn't responsible for lost or damaged returns.

We protect customer privacy and comply with federal and state regulations.

What we collect

• Full name
• Mailing and physical address
• Phone number and email
• Date of birth (month/year)
• Government-issued ID
• Facial images or photographs
• Fingerprints
• Social Security number (full or partial)
• PINs and passwords you enter on secure systems

Why we collect it

• Identity verification for regulated firearm and NFA purchases
• Compliance with federal, state, and local firearms laws
• Completing lawful forms (ATF Form 4473, NFA documentation)
• Maintaining required ATF transaction records
• Providing secure customer service
• It is not collected for marketing or resale

Data security & storage

• Encryption, access restrictions, and physical safeguards are in place
• Biometric data is kept only as legally required, then securely deleted
• Customer PINs and passwords are not stored or recorded by Hilltop Sports
• Third-party service providers meet industry security standards

Disclosure

Your data is shared only as required by federal or state law, by a law-enforcement request, or for FFL compliance audits.

Your rights

• Request access to your personal data
• Request correction or deletion where legally permitted
• Decline biometric collection when it isn't legally required

Down payment

• A non-refundable 10% deposit of the total order value is due when the order is placed
• It secures your item and covers administrative and processing costs

Payment & pickup

• The remaining balance is due on arrival, before transfer or shipment
• Items must be picked up and paid for within 7 calendar days of arrival notification
• Hilltop isn't responsible for manufacturer, distributor, or carrier delays

Cancellations & defaults

• All special orders are final — cancellations aren't accepted once placed
• The 10% deposit is non-refundable regardless of cancellation
• Failing to pay for or pick up the item within 7 days is a default
• Defaulted items may return to inventory or be reallocated
• You forfeit your deposit and any claim to the item
• Additional restocking or cancellation fees may apply

Exceptions

Damaged or defective arrivals are handled per the manufacturer's warranty policy.

Non-returnable

• Custom or personalized items
• Firearms and NFA-regulated products
• Non-stock optics, accessories, and serialized components

Purchase eligibility

• At least 18 years old for long guns (rifles and shotguns)
• At least 21 years old for handguns or lower receivers
• Valid government-issued photo ID required
• A passing NICS background check (unless a qualifying exemption, like a Michigan CPL, applies)
• Buyers are responsible for knowing state and local ownership, transportation, and storage laws

Incoming FFL transfers

• Only from licensed FFL dealers — no private-party shipments
• Advance notice required with your full name, contact info, and the items being sent
• Valid government photo ID presented at pickup
• ATF Form 4473 and a NICS background check completed before release

Transfer fees

• A standard transfer fee applies — contact us for current rates
• NFA items may incur additional administrative or storage fees

Storage & unclaimed transfers

• Pickup required within 14 days of arrival unless otherwise agreed
• Storage or return-to-sender fees may apply beyond that window
• Hilltop isn't responsible for transfers left unclaimed beyond 30 days

Important

• Hilltop reserves the right to refuse any transfer or sale that appears to violate law or policy
• All firearm sales and transfers are final — no returns once transferred
• A NICS denial still requires payment of the transfer fee; restocking or return-shipping fees may apply

• Valid in store only, while supplies last
• Limited quantities, first-come, first-served
• No holds, rain checks, or price adjustments on sale items
• All marked sale items are final sale — not returnable or exchangeable
• Sale pricing can't be combined with other discounts or promotions
• Some exclusions and restrictions may apply
• Hilltop reserves the right to modify or cancel promotions without notice

• Orders typically ship within 1–5 business days
• We use UPS, FedEx, or USPS depending on the item and destination
• Firearms ship only to licensed FFL dealers — provide FFL transfer info at purchase
• Firearm and ammunition shipments require an adult signature at delivery
• Customers are responsible for accurate shipping information; we're not responsible for delays or losses from incorrect addresses
• Tracking is provided when available
• Delivery is subject to carrier terms and may be delayed by weather, holidays, or other factors

For everyone's safety, customers and non-staff aren't allowed in restricted areas without staff supervision:

• Bow repair and tuning rooms
• Behind the firearms counter, the office, and the vault
• The basement and storage areas
• Employee-only workspaces

You're welcome in these areas only when escorted by staff. This protects customers, staff, and merchandise, and keeps us compliant with insurance and liability requirements.

We're committed to a safe, respectful, welcoming environment. The following are strictly prohibited:

• Harassment, intimidation, or abusive language
• Unsafe firearm or equipment handling
• Tampering with merchandise or entering restricted areas without authorization
• Theft, fraud, or deceptive behavior

We reserve the right to refuse service or remove anyone for policy violations. Concealed carry is welcome where legal; no loaded firearms are handled inside the store except by law enforcement or with staff approval.

• We collect only the personal data needed for orders, customer service, and our legal obligations on firearm sales
• We don't sell or share your personal data with unrelated third parties
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